Shipping policy
At Shipster Supply, we work to process and deliver your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.
Order Processing
Orders are typically processed after payment has been successfully received and the order has passed any necessary verification.
Processing times may vary depending on the product, availability, order volume, and fulfillment requirements.
Estimated processing and delivery information may be provided on the product page, during checkout, or in your order confirmation.
Please note that processing time and shipping time are separate. An order may require processing before it is handed over to the shipping carrier.
Shipping Availability
We ship to eligible delivery addresses shown at checkout.
Shipping availability may vary depending on the product, destination, carrier restrictions, and other logistical requirements.
Certain products may have shipping restrictions or may not be available for delivery to certain locations.
Shipping Costs
Shipping charges, when applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on factors such as the destination, product, package size, weight, shipping method, and other applicable factors.
Any applicable shipping charges shown at checkout are the charges that apply to your order unless otherwise stated.
Delivery Times
Estimated delivery times may vary depending on the destination, shipping method, product availability, and carrier.
Any delivery timeframe displayed on our website or provided at checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
Once an order has been shipped, delivery is handled by the applicable carrier. Carrier delays may occur due to weather, holidays, transportation disruptions, high shipping volumes, incorrect address information, or circumstances beyond our reasonable control.
Order Tracking
When tracking information is available, it may be provided to you through your order confirmation, shipping notification, or other communication.
Tracking information may take some time to become active after an order has been handed to the carrier.
Once a package is in the carrier's possession, tracking updates and delivery estimates are generally controlled by the carrier.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, additional shipping charges may apply to resend the order.
Please contact us as soon as possible if you notice an error in your shipping information after placing an order.
We cannot guarantee that shipping information can be changed once an order has entered processing or has been shipped.
Delayed Shipments
If your order is taking longer than the estimated delivery timeframe, please check the tracking information provided to you.
If tracking indicates that the package is delayed, please allow the carrier reasonable time to complete delivery.
If you believe your shipment has been significantly delayed or lost, contact our customer support team with your order number so that we can review the situation and determine the appropriate next steps.
Lost or Missing Packages
If tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or other parties who may have accepted the package on your behalf.
You may also contact the shipping carrier directly.
If you still cannot locate the package, contact Shipster Supply with your order information so we can assist where possible.
Damaged Packages or Products
Please inspect your shipment when it arrives.
If your package or product arrives damaged, contact us as soon as possible and provide your order number along with clear photographs or videos showing the damage and, where possible, the condition of the shipping packaging.
This information may be required to help us investigate the issue with the carrier or fulfillment provider and determine an appropriate resolution.
Damaged products may also be subject to the requirements described in our Return & Refund Policy.
Split or Multiple Shipments
Depending on the products purchased and how an order is fulfilled, items from the same order may occasionally arrive in separate packages or on different dates.
You may receive separate tracking information for different shipments associated with the same order.
International Orders
If international shipping is offered for a particular product or destination, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally outside Shipster Supply's control and may vary depending on the destination and applicable regulations.
Customers are responsible for ensuring that products can legally be imported into their destination country.
Shipping Restrictions
Some products may be subject to carrier, manufacturer, regulatory, geographic, or other shipping restrictions.
If we are unable to ship an ordered product to your selected destination, we may contact you regarding available options, which may include changing the shipping address, replacing the item where appropriate, or canceling and refunding the affected order.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, fulfillment processes, carriers, or business practices.
Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact Shipster Supply through the customer support information provided on our website.
Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.
Shipster Supply
Website: shipstersupply.com