Refund policy

At Shipster Supply, we want you to be satisfied with your purchase. If your order does not meet your expectations, we’re here to help.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and other included materials where applicable.

Certain products may not be eligible for return due to their nature, condition, or manufacturer restrictions. If an item is marked as non-returnable on its product page, that restriction will apply.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.

Please provide your order number along with clear photos or videos showing the issue and the condition of the packaging when applicable. We will review the information and work with you to determine the appropriate resolution, which may include a replacement, exchange, or refund.

How to Request a Return

To request a return, contact our customer support team with:

Your order number

The name of the item you wish to return

The reason for the return

Photos or other supporting information when applicable

Do not send an item back without receiving return instructions from our support team. Unauthorized returns may not be accepted or may result in processing delays.

Return Shipping

Unless an item arrives damaged, defective, incorrect, or otherwise qualifies for a return at our expense, the customer may be responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method. Please allow your payment provider additional processing time before the refunded amount appears in your account.

If a returned item does not meet our return requirements, we may decline the refund or issue a partial refund where appropriate.

Exchanges

If you need to exchange an eligible item, please contact us before sending it back. Depending on product availability, we may offer an exchange, replacement, or refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it. Because orders may enter processing or shipment quickly, we cannot guarantee that a cancellation request can be fulfilled.

If an order has already been processed or shipped, you may need to follow our return procedure instead.

Final Sale and Non-Returnable Items

Items identified as final sale or non-returnable on their product page are not eligible for return except where required by applicable law or where the item arrives damaged, defective, or incorrect.

Contact Us

If you have questions about a return or refund, please contact Shipster Supply through the customer support information provided on our website.

Please include your order number whenever contacting us about an existing purchase so that we can assist you as quickly as possible.

Shipster Supply reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.