Order Processing
Most orders are processed within 1-5 business days. Processing time may vary by availability, fulfillment location, and warehouse.
Shipping & Returns
Home / Shipping & Returns
Policy
Shipping &
Returns
Simple. Fair. Hassle-Free.
At Shipster, we want your shopping experience to be simple and stress-free. Because we work with multiple fulfillment partners and warehouses, shipping times and return instructions can vary depending on the product you order.
Shipster
Good Things
Ship Here
Reliable Shipping
Across the U.S.
Secure Packaging
For safe delivery
Easy Returns
On eligible items
Friendly Support
We're here to help
Shipping Information
We work with trusted fulfillment partners to get your order to you as quickly and safely as possible.
Delivery Times
Delivery times vary by product, destination, warehouse, and carrier. Some orders arrive sooner, while busy seasons or delays can take longer.
Multiple Packages
If your order contains multiple items, they may ship from different fulfillment locations and arrive in separate packages.
Tracking Your Order
Once your order ships, tracking information will be provided when available. Please allow time for carrier updates to appear.
Returns & Refunds
Your satisfaction matters. If something is not right, we are here to help.
Damaged or Incorrect Items
Contact us within 30 days of delivery with clear photos or video. We may offer a replacement, refund, or another fair resolution.
Change-of-Mind Returns
Eligible unused items may be returned within 30 days. Return shipping and applicable restocking fees may apply.
Return Authorization
Please contact us before sending any item back. Unauthorized returns may not be accepted or refunded.
Refund Processing
Approved refunds are issued to the original payment method. Please allow additional time for your bank or provider to process them.
Additional Information
A few more details to keep in mind.
Order Cancellations
Contact us as soon as possible. Cancellation may not be possible once processing, packing, or shipment begins.
Refused or Unclaimed Packages
May not automatically qualify for a refund. Additional shipping charges may apply.
Incorrect Address
Please double-check your shipping details. We may not be able to offer a free replacement or refund for incorrect addresses.
Non-Returnable Items
Certain hygiene, safety, custom, or product-specific items may not be eligible for return.
Lost or Delayed Packages
If a package is significantly delayed or lost, contact us and we will investigate with the carrier or fulfillment partner.
Product-Specific Conditions
Some products may have special return conditions listed directly on their product page.
Still have questions?
We're Here to Help
Our team typically responds within 24 hours. Please include your order details so we can help faster.